Learn how to Infuse Your Brand Strategy with Emotional Intelligence

Explore how applying Emotional Intelligence to Brand Strategy can help you with Brand Leadership, Customer Experience and gaining a Competitive Advantage.

Brand Strategy, Brand Leadership Kevin Perlmutter Brand Strategy, Brand Leadership Kevin Perlmutter

Introducing a Modern-Day Brand Strategy Glossary 

What’s the definition of Brand? How about other Brand Strategy and Marketing terms? It’s time for a modern-day brand strategy glossary. Brand Desire, by Kevin Perlmutter, helps brand leaders overcome the limitations of traditional brand strategy. It includes 40 new and refreshed terms that help brand leaders and marketers ensure a customer-centric focus.

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Customer Experience, Behavioral Science Kevin Perlmutter Customer Experience, Behavioral Science Kevin Perlmutter

Stop Surprising and Delighting Customers. First, Understand the Drivers of Brand Loyalty.

Should you “Surprise and Delight Customers?” It’s a popular cliché in branding, however, the research shows that consumers value other emotions more. Instead of prioritizing surprise and delight, focus on making customers feel valued, appreciated, and respected - the more powerful drivers of brand loyalty.

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