Learn how to Infuse Your Brand Strategy with Emotional Intelligence

Explore how applying Emotional Intelligence to Brand Strategy can help you with Brand Leadership, Customer Experience and gaining a Competitive Advantage.

Customer Experience, Behavioral Science Kevin Perlmutter Customer Experience, Behavioral Science Kevin Perlmutter

Stop Surprising and Delighting Customers. First, Understand the Drivers of Brand Loyalty.

Should you “Surprise and Delight Customers?” It’s a popular cliché in branding, however, the research shows that consumers value other emotions more. Instead of prioritizing surprise and delight, focus on making customers feel valued, appreciated, and respected - the more powerful drivers of brand loyalty.

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